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Returns

All returns can be handled through email.

To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase. Please do not send apparel back to the manufacturer.

There are certain situations where only partial refunds will be granted:​

• Any item that is not in its original condition or is damaged or missing parts for reasons outside of our control

Returned items are subject to a 10% restocking fee. This fee covers the cost of a team member receiving and reprocessing the return.

Certain items have different return policies:

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NON-RETURNABLE/EXCHANGEABLE ITEMS:

• Gift cards

• Swimsuits

• Face Masks

• Scrunchies

• Any item marked "Final Sale"

ALL OTHER ITEMS:
Our return policy for all other items is 30 days from receipt of the item. Once 30 days have passed, we cannot provide a refund or exchange.

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Return Shipping

To return your product, ship your return to:

Windy City Mermaids
ATTN: RETURNS
1817 Chapman Dr
Plainfield, IL 60586 USA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Exchanges

We offer exchanges for a different size in the same item. The process for exchanges depends on the type of product:

APPAREL:
Apparel can be exchanged includes:

• All types of leggings

• Sports Bras

• Rash Guards

• Shorts

• T-Shirts and Tanks

• Hoodies

• Fanny Packs

ALL OTHER ITEMS:
Send us an email at windycitymermaids@gmail.com. To speed up the process, please include your order number in the subject line (e.g. "Exchange Request - #12345")!!! Once your exchange has been confirmed, send your item to:

Windy City Mermaids
ATTN: EXCHANGES
1817 Chapman Dr
Plainfield, IL  60586 USA

Some items are unique and/or available in limited quantities. We will not always be able to exchange an item for an identical item. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

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Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within two days.

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Late or missing refunds

If you haven’t received your refund yet, first contact your credit card company (if applicable) as it may take some time before your refund is officially posted. Next, contact your bank; there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at windycitymermaids@gmail.com.

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Sale items

Items will be refunded at the price of purchase.